Cant log in, says I have wrong password

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C
Coooturtle
Pre-Searing Cadet
#1
Ever since I have linked my GW1 and my GW2 accounts, I have not been able to log into GW1, it says I have the wrong password. I have not changed it. I have already sent ANet an e-mail, and am waiting for their reply. Anybody else had the same problem.
C
Coooturtle
Pre-Searing Cadet
#3
Tried that, and it didnt work. If I change my GW2 passowrd, will it change my GW1 password also?
r
razerbeak
Frost Gate Guardian
#4
yup, GW1 and GW2 accounts that are linked are currently forced to use the same email and password.
C
Coooturtle
Pre-Searing Cadet
#5
It didnt work, any other suggestions?
GODh
GODh
Jungle Guide
#6
contact anet support?
Lithril Ashwalker
Lithril Ashwalker
Jungle Guide
#7
ur gw2 password can only be 15/16 characters long, if u used the same password as ur gw1 account for gw2 just remove te last digits that make it exceed 15/16

for instance 12345123456789a% would substitute for a password
it then should be 12345123456789a without the "%"
k
kbs8014
Ascalonian Squire
#8
I had the same message yesterday... it said I entered the wrong password. I checked my email and found a message from Anet stating that I successfully changed my password!

I didnt ask for a new password and the email did not provide the new password. I'm assuming I just got hacked but is it normal to get a new password and not receive the new password in the confirmation email?

Thanks
Snograt
Snograt
rattus rattus
#9
Yes, that's normal - passwords are never put into emails.

You may have a struggle with support to get access. Try to dig up validation keys for each chapter.