Official Support Forum

I couldn't see a thread about this:

http://forum.guildwars.com/

An official Guild Wars forum for technical support with the game.

Players are still advised to contact NCSoft support as a first port of call but this allows Devs and Players to discuss support queries and solutions etc.

Maybe a test for GW2 or making the jump from the wiki to forums to deal with support information? Or just somewhere to QQ if your account gets hacked. :P

edit: Is it working? It was at the weekend and I can't check properly at the moment. Apologies if this is a massive fail.

Apparently we can register but it requires your account E-mail, account password and character name.

I'm not brave enough.

Edit: We've already got posts in the bug forum which have been replied to with "we know but we can't fix it." I predict this will be a common occurence.

0.o since when is this ?

it says that is secure ....but hell no i wont use it if u need ur acc information and pass

It was supposed to be officially announced later this week...It was soft-launched last week for some gww users...

The fact that you have to give them your exact log-in information makes me not want to use it, even if it is official.

Also, I see this becoming a "MY ACCOUNT WAS WRONGLY BANNED!" cesspool within a few weeks. The idea is good, but the reality of what will happen is inevitable.

I'm calling scam on this until told otherwise officially. Companies never ask for your official log in information. It also seems doubtful that this would be made available to the public before any announcement is made.

I don't trust it at all. I can't see why A-Net would want or need your account info - especially your Password. Plus, I didn't see a link to it on the Support section of the official Guild Wars web site.

It's neat that ANet is offering more ways for players to communicate with them, starting out small now with just a support section for a forum and potentially moving to a broader sort of forum in the future.

For it to require my account info though is a little bit concerning. I'll likely hold off on doing anything with that site until I have a really pressing issue with my account.

Heeeeeeeeeeeell no. No way I am giving my account info to anyone. The past 10 years MMO companies have said we will never ask for your account info and those words have never steered me wrong.

http://www.guildwars.com/support/faq/forums.php

I think it's pretty official.

lol anet has always said not to give you account info to anyone and now they ask for it dont tell anyone your account info take it to your grave with you unless you want to be hacked

If you're unwilling to give ANet your account information, how do you play Guild Wars?

Although admittedly I wouldn't have expected them to ask for a character name for the forum login. That's a bit of "extra" information to keep back for the game login.

The total lack of warnings from ANet make me doubt it's not legit.
And isn't requiring account information fairly standard for official forums of this kind?

While I mostly agree with this, I confess I was amused by:

so anet is putting it's big boy pants on....

once this is proven it's not another aion forums-ish account info harvesting paradise i may join.

as of right now i see no reason to.

The forum only asks for your email password and char name on login. After that you will register for forums with a username and an email. You will still use your game account information to login. This way the forums does not contain any information about your game account email, game password or character name. And it only has a reference to your game account.

Why is that good? Well IF the forum gets hacked, the hackers gets nothing just a list of emails and forum usernames. You are not forced to use your game email on the forums. Your are not forced to use your character name as your username and they can make sure you have a guild wars account.

IF the whole database with all game accounts is "hackable" through this forum I don't think not making a forum account would make you less vulnerable.

So if you loose your game account (got hacked for example) you can't login to the support forum ? It's not very smart...

This kind of stuff usually requires some extra info from your side(a CD key or last 4 digits from a credit card you used on your account) to prove you're the owner. Revealing this kind of stuff on a forum everyone could read is not very smart either.

http://guildwars.com/support/ will be still up.

The DNS servers look official, it is a sub-category of Guild Wars [DOT] com so I think it is trustworthy. The account information is concerning. I logged in on one of my alternate accounts to see what happens, going to wait for more feedback to use my main.