I feel i was wrongly banned

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Lilith Moonraven
Lilith Moonraven
Ascalonian Squire
#1
I know i've not broke the rules of conduct yes i played for 20 or so hours stright and i logged out to get some sleep and when i tried to log back in i'm banned.I've e-mailed support but i doubt it will help.So thats basicaly 100 bucks down the drain cause i can't reuse the access keys.I'm highly upset about this.Any advice?
FelixCarter
FelixCarter
Wilds Pathfinder
#2
Keep sending support tickets. Be polite and responsive.

If you truly haven't done anything wrong, then ANet will respond with the same courtesy.
Coridan
Coridan
Forge Runner
#3
well if you really haven't broken any rules...then stick with the support tickets...people do get banned unfairly on occasion...and they can get the ban lifted if you haven't done anything against the rules.

If you have done something against the rules...then you are out of luck...even if it was your little brothers roomates cousin who log on to your computer one time..and ran a bot program.

so if innocent...keep pluggin away and respond to thier emails...if guilty buy a new cd key
natuxatu
natuxatu
Wilds Pathfinder
#4
But then again are we getting the full story? Because is it against the terms to play for 20 straight hours? I'll be damned if i read them.. I just blindly agree to them (But I still play respectfully and responsibly.)
Retribution X
Retribution X
Desert Nomad
#5
Actually, contacting support is the best thing to do.

were you mostly farming during that time or what? I'm played for 36 hours straight, without anything happening.

Word of advice, every couple hours or so, Go somewhere and Chat. That's NOT bot behaviour. that is the most common reason people get banned.
S
SerenitySilverstar
Wilds Pathfinder
#6
Being banned sometimes has nothing to do with the actions taken just before the ban.

As others always say, are we getting the full story.

Keep contacting support.

Edit: What would actually be a good sticky for this forum would be a list of "Why you may have been banned"

- Running a bot/3rd party program
- Offensive in-game behaviour (swearing, lewdness, racism)
- Scamming
- Duping (the most recent crime)
- Receiving illegal items in bulk from duping in exchange for high end items
- Buying ingame gold for real world money
Lilith Moonraven
Lilith Moonraven
Ascalonian Squire
#7
I was lvling my char and chatting with a friend who was getting annoyed with his guild other then that i've not down anything that i know of.Just to be safe i'll buy another copy but regetting factions and nightfall will be a pocket denter.I'm to try to be as polite as possible.They say i breached the rules of conduct and if i did i'm unsure how.Sometimes i do get flustered and i try to talk it out ith my friends to see what i am doing wrong and i do cuss sometimes but not much.
xReLx
xReLx
Frost Gate Guardian
#8
Did you seriously play for 20 hours straight?
R
Roshi_ikkyu
Jungle Guide
#9
Quote:
Originally Posted by Lilith Moonraven
I know i've not broke the rules of conduct yes i played for 20 or so hours stright and i logged out to get some sleep and when i tried to log back in i'm banned.I've e-mailed support but i doubt it will help.So thats basicaly 100 bucks down the drain cause i can't reuse the access keys.I'm highly upset about this.Any advice?
Two bits of advice,

Be polite and responsive in your contacting Anet, don't be afraid to keep in touch with them over a long period.

They know what you did and how u broke the rules, they have the logs and all the evidence they need to prove there side. They will un-ban if you are innocent. But if your guilty as sin, they know that and can also prove it. So if its alittle more then just playing 20hrs do ur self a favour move on and get over it.
S
SerenitySilverstar
Wilds Pathfinder
#10
Quote:
Originally Posted by Lilith Moonraven
Just to be safe i'll buy another copy
This will do you no good. Once one account is banned, your IP, email address and details are all flagged and ensure any other accounts you attempt to start are banned.
Lilith Moonraven
Lilith Moonraven
Ascalonian Squire
#11
Quote:
Originally Posted by xReLx
Did you seriously play for 20 hours straight?
Yes i did i played most of the night and most of the morning
xReLx
xReLx
Frost Gate Guardian
#12
Really? o_0 I didn't think they did that :O
t_the_nihilst
t_the_nihilst
Academy Page
#13
I feel you, homie. I was afk all day, logged off at 3 am when I got home because I was tired and logged back on to a ban.

I've sent in three report tickets asking them to re-examine my account only to receive bot responses something to the tune of "We are looking into it."

On the plus side, players I know who have actually had duped items on their accounts have already received notices from NSOFT saying that will not entertain any notion concerning the re-activation of their accounts after having only sent in one report.
I am hopeful that since I haven't heard anything remotely helpful from NSOFT/ANET that they actually are looking into the reason behind my banning (and the other innocent "what the crap happened to my account!" folks
I can remain hopeful, can't I?
Lilith Moonraven
Lilith Moonraven
Ascalonian Squire
#14
Quote:
Originally Posted by SerenitySilverstar
This will do you no good. Once one account is banned, your IP, email address and details are all flagged and ensure any other accounts you attempt to start are banned.
Oh well i guess i'll just have to pray and talk to them try to work it out.I guess i will just give up on mmos then.Cause its to much work and money to play some of the others.That are any gd.
S
SerenitySilverstar
Wilds Pathfinder
#15
Praying doesn't work.

Proving your innocence with irrefutable truth does.
Lilith Moonraven
Lilith Moonraven
Ascalonian Squire
#16
Quote:
Originally Posted by t_the_nihilst
I feel you, homie. I was afk all day, logged off at 3 am when I got home because I was tired and logged back on to a ban.

I've sent in three report tickets asking them to re-examine my account only to receive bot responses something to the tune of "We are looking into it."

On the plus side, players I know who have actually had duped items on their accounts have already received notices from NSOFT saying that will not entertain any notion concerning the re-activation of their accounts after having only sent in one report.
I am hopeful that since I haven't heard anything remotely helpful from NSOFT/ANET that they actually are looking into the reason behind my banning (and the other innocent "what the crap happened to my account!" folks
I can remain hopeful, can't I?
Ya thats about all we can do is be hopeful.I wish you the best of luck.
B
Boops
Ascalonian Squire
#17
Quote:
Originally Posted by SerenitySilverstar
This will do you no good. Once one account is banned, your IP, email address and details are all flagged and ensure any other accounts you attempt to start are banned.
This isn't true at all.
Lilith Moonraven
Lilith Moonraven
Ascalonian Squire
#18
Quote:
Originally Posted by SerenitySilverstar
Praying doesn't work.

Proving your innocence with irrefutable truth does.
How can i go about doing that then?
S
SerenitySilverstar
Wilds Pathfinder
#19
Quote:
Originally Posted by Boops
This isn't true at all.
Quote:
Originally Posted by The Eula, Section 4, subsection (i)
Related Accounts. If NC Interactive terminates an Account, NC Interactive may terminate any other Accounts that share the same member name, phone number, email address, postal address, Internet Protocol address, or credit card number with the terminated Account.
There ya go.
Coridan
Coridan
Forge Runner
#20
best way is to stay in contact with them....also i am pretty sure that you can buy another account etc...although you will need to use a different email address...but if you really haven't done anything wrong then they will unban you ....

Becareful what you say in all chat as that can result in a ban...although it should be a temp ban if that was the case...unless you have been banned for language before.

If you have to buy another account...get the platnium edition it comes with prophecies and Eye of the North...or look around for the trilogy...for around 100 bucks or so..

Good luck man